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Online ordering and delivery

The full collection of Helen Tiffany Glass jewellery is available to buy online.


ORDERING

Each piece is handmade by Helen in her Manchester studio in your chosen design and colours.

Select your piece from the products page choosing any size and colour options from the drop down menu.

See Colour Options for further information on available colours.


DELIVERY

Delivery within the UK is charged at a flat rate of £5.00 for single or multiple items.

Items detailed as 'In Stock' will be dispatched within 2-3 working days.

All other pieces are made to order, please allow 1-2 weeks for your jewellery to be dispatched.

On placing an order Helen will get In touch to confirm any colour selections, update you with progress of your piece and expected delivery date. 

Orders are sent via Royal Mail Special or Recorded Delivery so will require a signature.

If you need your order for a certain date or at short notice please get in touch before purchasing and she will be able to advise you what is possible.


PACKAGING

Each piece of jewellery will arrive wrapped in acid free tissue paper and presented in a Helen Tiffany Glass branded box.

All packaging, presentation and postal stationery are recycled, reused, or made from recyclable materials.


RETURNS

Helen is happy to exchange an unworn piece if the item you have ordered is not suitable. This can be exchanged in the studio or via post however all postage costs must be covered by the customer.

If an item is faulty a repair or refund will be offered.

Due to hygiene reasons earrings are not eligible for an exchange. Custom colour made to order designs can not be returned.

Please contact Helen If you have any problems with your jewellery.

You have one month from receiving your jewellery to arrange a return.